the Executives · A Dialogue with Majid

Charlène Barnaud, Travel Experience Manager @ Tourlane

With Charlène Barnaud

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About this episode

In “Global Bridges: From Brazil’s Heartbeat to Europe’s Tourist Trails and the Classrooms Beyond,” Charlène Barnaud, Travel Experience Manager at Tourlane, joins “The Executives: A Dialogue with Majid” to share her inspiring journey from Rennes to Latin America and Berlin.

Charlène discusses her passion for sustainable tourism, drawing from her experiences in Costa Rica and Brazil, where she learned about environmental respect and encountered profound cultural differences. She emphasizes the importance of local experiences, the power of language in travel, and the complexities of serving diverse clients in Berlin.

The conversation covers practical advice for optimizing client travel, how technology is transforming the industry, and the evolving challenges in the travel sector. The episode concludes with insights into post-pandemic travel trends and guidance for aspiring travel professionals.

Episode chapters

00:16 Introduction
00:43 Charlène Barnaud Introduction
06:20 Early Inspirations for travel
11:40 Sustainable Tourism in Latin America
14:40 What is sustainable tourism?
17:22 What is the role of local experience in tourism?
24:50 Catering to Diverse Clients in Berlin
27:30 Brazilian Immersion Experience
33:55 Cultural differences between countries
35:35 Lessons learned from Brazil
38:18 The Power of Language in Travel
41:15 Optimizing travel for clients
44:55 Technology in Enhancing Travel
51:00 Evolution of roles and challenges in Travel
55:30 Future of Post-Pandemic Travel
01:01:01 Advice for Aspiring Travel Professionals
01:04 30 - Conclusion

About the guest

Charlène Barnaud

Travel Experience Manager @ Tourlane

Charlène Barnaud is a seasoned Travel Product Manager and the Travel Experience Manager at Tourlane, specializing in curating and optimizing travel experiences across Latin America for the French-speaking market. With roots in Rennes, France, Charlène’s global journey has taken her through the vibrant cultures of Brazil and Costa Rica to the dynamic tourism landscape of Berlin. With extensive experience in reservations, logistics, sales, and product development, she brings a 360° understanding of the travel industry. Her passion lies in destination development, working closely with local partners to promote new locations while enhancing the appeal and profitability of established ones.Charlène is also at the forefront of innovation and AI in tourism, leveraging emerging technologies to streamline operations, enhance customer satisfaction, and improve content creation. Her commitment to sustainable tourism inspired by her immersive experiences in Latin America guides her mission to make travel more meaningful and responsible. A creative thinker with a performance-driven mindset, Charlène continues to explore the evolving challenges and opportunities in post-pandemic travel, offering fresh insights and practical advice for aspiring travel professionals.

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